Delivery of your Zilton order

We want the delivery of your new Zilton to match perfectly with your lifestyle. In order for you to receive your order comfortably and conveniently, we work with Bpost and offer you various options.

You can choose how you wish your order to be delivered:

• Delivery at your home or other address via Bpost
• Delivery in the Zilton store in Ghent
• Delivery in a Bpost parcel point or locker (Belgium)

1. Delivery at your home or other address via Bpost

As soon as your order is shipped, you will receive an e-mail indicating your order tracking number and a link to the Bpost website. With this service you can track your order at any time. Delivery is organised from Monday to Friday, from 8AM to 5 PM, except on bank holidays.

What if I am not at home when the postman delivers my parcel?

• If you've shared your delivery preferences with Bpost, your parcel will be delivered according to your preference. Set your preferences with Bpost here.
• If you didn't set your delivery preferences yet, your postman will place a failed delivery notice in your letterbox. You will receive an email stating when you can pick up your parcel at the pick-up point. Your parcel will be available for 14 calendar days.

2. Delivery in our Zilton store (Belgium)

When completing the purchase form, you can select the possibility of having your trouser(s) delivered to our Zilton store in Ghent, Belgium. Upon receipt of your order, we will be sending you an order confirmation by email.

Upon receipt of your trouser(s) in the Zilton store, we will be informing you by mail. Please visit the Zilton store within 10 days, with your order confirmation, printed or on your smartphone.

3. Delivery in a Bpost parcel point or locker (Belgium)

You can choose to have your items shipped to a Bpost parcel point or locker of your choice in Belgium.

Once your order has been placed, we will send you a confirmation email containing all the necessary details such as the address of your selected pick-up point and a tracking code. With this tracking code you can follow your parcel whenever you like.

Once your order is ready to be picked up, you will be informed by email. Your order will be available for 14 days in a Bpost parcel point or 5 days in a parcel locker. In case you haven’t picked it up, you will receive a reminder email.

We kindly ask you to bring your identity card when picking up your parcel.

Good to know

• Please be aware that we cannot deliver to post office boxes. We are unable to redirect orders once your purchase has been completed.
• At the moment of delivery, responsibility for your purchased item(s) passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who receives the package confirms receipt and is accountable for the package.
• If the parcel bears any sign of damage upon delivery, please contact our customer service directly.

Shipping costs & countries

We are able to take payments from and deliver to the following countries. The shipping cost is € 4.99.

Enjoy free delivery as of 175 euros.