Frequently asked questions

Edit my account

• How do I change my e-mail address?
• How do I change my password?
• How do I change my billing addresses or delivery addresses?

Online shopping

• How do I know what is in stock?
• Where/how can I find my size?
• How can I make a purchase?

Orders

• How will I know if you received my order?
• What packaging will my order be delivered in?
• Can I add items to an existing order?
• Can I track my order?

Payment

• Do I have to pay duties and taxes ?
• Is it safe to use my credit card?
• What payment methods does Zilton.com accept?

Deliver and collect

• What happens if I’m not at home at the time of delivery?
• Can one order be delivered to multiple addresses?
• How soon can I get my order? How much will it cost?
• Can I change my shipping address?
• Where can I have my order delivered?

Return policy

• How to return ordered items in a Zilton store?
• Return policy

Privacy

• Is my personal information kept private?
• What about cookies on my computer?

Suggestions, complaints and ideas

• How can I submit a complaint or suggestion for the Zilton webshop?